Welcome To Leekworth Caravan & Camping Park
Coronavirus Update – 01 July 2021
Social distancing and safety measures will be in place so please see below to find out how it will affect your stay with us. These measures have been put in place with your safety and the safety of our staff in mind so we appreciate your understanding and cooperation. If you already have a reservation with us, or plan to book a stay please take time to read this information.
Whether you have booked a holiday in the next couple of weeks or are planning one later this year, our points below aim to help you understand the next steps you should take. Please read these before contacting us; we are understandably busy at this time and it may take us longer than usual to respond to you.
First of all, we just want to say thank you for booking with us, or thinking about booking a break with us. It has been a strange time for everyone of late! We know you’re desperate to be back out in the fresh air and sat around your campfires!
As many of you know Camping and Caravanning is a relatively safe option right now. However, we all still need to stay safe and be aware of the risks. The safety of our guests is paramount, but we also need to make sure we and our staff are not put at risk. As you are outside a lot, away from other people, have your own cooking, eating and sleeping facilities camping and caravanning should be one of the safest ways to take a holiday as long as the following measures are adhered to.
As a result, we still have in place some significant changes, so things will be somewhat different than they have been in the past. We have carried out a full risk assessment of the site to help shape our procedures. Anybody not adhering to the rules set out below will be asked to leave the site as being Covid secure is paramount.
If you have booked a certain pitch, please understand that we may have to move you. If you have booked with friends / family, we will try our best to make sure you are still together but please understand if this has not been possible. All existing bookings will be honoured.
Groups of more than 6 people or 2 households are not allowed.
Our pitches are a minimum of 6 metres apart.
When you arrive on-site you will notice a few changes!
We aim to provide a contactless arrival and departure process wherever possible.
Check in is strictly AFTER 1.30pm and we have an electric barrier at the entrance which will remove the need for you to visit reception at present. Please remain in your car and wait in the layby holding area until a member of staff comes to check you in.
A site map will be in the noticeboard so you know where your pitch is.
Track & Trace procedure
We are fully compliant with the Governments track and trace scheme which is in place to enable them to trace any people who may have been in contact with somebody who tests positive for Coronavirus. We are required to log the names, address and contact number of every individual person (regardless of age) who comes to Leekworth Caravan Site. A form will be emailed to you prior to your arrival and MUST be completed and either emailed to firstname.lastname@example.org or brought with you to hand in at check in. This information needs to be kept for 21 days for the Government and then will be destroyed in line with the Data Protection Act. The code you are allocated for the barrier will log the times you are on or off the site. We also have our own QR code displayed at the site for use with the NHS Covid-19 app.
Social distancing measures have been put into place and where possible please keep 2m apart from other people not in your party.
Toilet / showers
Following the latest government advice from 17th May 2021 our shared facilities (including showers) at our site will be open and operating in line with government guidance and at reduced capacity.
Our covid secure protocols mean we can open our shared facilities with carefully managed social distancing measures in place to minimise household mixing. However, we would still strongly recommend the use of your own accommodation facilities if you have them, as this will greatly reduce the risk of transmission.
If you do need to use our campsite shared facilities, please follow the procedures we have put in place. We will be operating the social distancing measures in a similar way to 2020 and with the same process across all our sites:
We appreciate these measures mean that you may experience extended wait times or may not be able to access our facilities at your preferred times. Our site staff will be on hand to help and support you if you have any concerns or questions. We would like to thank you for your understanding and patience in supporting the delivery of our Covid Secure Commitment.
We will be asking all guests staying at our site to wear face coverings (unless exempt) when using the toilet blocks, shop and dishwashing facilities.
Due to the increased cleaning and need for closure of the facilities, plus the reduced capacity of cubicles in use and the number of people allowed in at any one time, we urge you still to use your own facilities where possible.
There will be a maximum number of 4 people permitted inside at any one time. If the facility has reached its capacity level, there will be a need to queue externally. This is again subject to change depending on how the system is working and any Government updates.
Guests can pitch their own toilet tent on their allocated pitch if they wish, but disposal of waste must be done so at the Elson point.
The toilet and shower blocks will be closed 3 times a day whilst a deep clean will take place. These times are 07.00 – 08.00, 13.00 – 15.00 and 18.00 – 19.00. Cleaning equipment will also be left inside for your use. We obviously can’t clean the facilities after every single use, we therefore ask you to leave things as you would expect to find them.
The existing soap dispensers will be filled with liquid soap and hand sanitiser will be available outside at sanitization stations. The hand dryers are automatic, so no need for touching them. The external main doors to the facilities will be propped open to prevent people touching them and increase ventilation. Everyone must wipe down any surface they come in contact with, and then dispose of the wipe / paper towel in the bin on the way out. Especially important are doors and door locks and toilet flush buttons.
Those that have stayed with us before will know that our cleaning regime is extremely thorough (even before Coronavirus!) However, we will be making sure this is even more stringent. To protect our staff we will be cleaning the facilities every day, but we simply cannot clean every cubicle every time it has been used, so we are asking you to please adhere to the sanitation regimes set out above.
The shower block has an extractor system which means the air from inside is being constantly drawn out of the building. If you have your own gloves and facemasks, please do use them as this will assist with our efforts.
In the interest of hygiene we also ask that you only use the sinks to wash your hands and that you brush your teeth back at your pitch.
All children are to be accompanied by an adult at all times. Children may find it easy to forget about the 2 meter rule (as well as us adults from time to time!)
Wash up area
The washing up area will be open for hot water. In order to not create a queue, we ask that you do not wash your pots in here, only fill your bowl up with water and take back to your pitch.
The wash up area will be limited to use by one person at any one time to meet social distancing requirements. Should the facility be occupied or in use, there will be the need to queue externally.
There is local area information available here, however we encourage you to access this information via your phone/tablets using our FREE Wi-Fi service or before you arrive. Also each attraction will have their own variations following coronavirus restrictions.
The freezer will not be available to use this year.
Other communal areas
The Elson point will be limited to use by one person or family group at any one time to meet social distancing requirements.
Shop / reception
The shop / reception will be operating on reduced set opening hours which will be displayed in the shop door window, but currently an hour on a morning and an hour and a half on an evening through the week and slightly extended at the weekend.However this, like all other measures mentioned here may be subject to change.
It will be limited to one person in the shop at any one time and a facemask MUST be worn to enter. We politely ask that you only touch or pick anything up that you intend to purchase. The shop will be stocked as normal with all the essentials and more (logs, marshmallows, alcohol, ice, soft drinks, ice-creams, milk, tea bags, toys, citronella items, etc.) However please use contactless payment wherever possible to reduce the use of cash. Should the facility be occupied or in use, there will be the need to queue externally.
We have put in place a strictly NO visitors to the site. All visitors to Leekworth Caravan Park must be logged on the track and trace scheme, therefore only people on your booking confirmation must visit Leekworth Caravan Park during your stay. So, for the time being PLEASE DO NOT INVITE FRIENDS OR FAMILY NOT STAYING AT THE LEEKWORTH CARAVAN PARK TO VISIT YOU WHILST YOU ARE HERE. This increases the risk to everyone staying with us, our staff and the local community.
Shopping, rubbish and recycling
With regards to groceries, please bring as much from home as you can to minimise increasing the risk to the community you are coming into.
We also ask that you take as much rubbish home with you as possible or what you do leave is disposed of and recycled correctly to eliminate the need for us to sort the rubbish by hand! More information regarding rubbish and recycling will be provided upon arrival.
In line with government guidance, we have removed some items from your accommodation to ensure that the risk of transmission of the COVID-19 is significantly reduced.
We have removed the following items from the cottage:-
- All bedding, towels, dishcloths and tea-towels (please bring your own) – This is to reduce risk to yourselves between guests and our staff. Suggested items include double duvet & sheet, pillows, and towels/tea towels, oven gloves, etc.
- Decorative items and soft furnishings – such as cushions and throws have been removed to avoid any risks between guests.
- Welcome Folder – providing local area information – we encourage you to access this information via your phone / tablet using our FREE Wi-Fi service. Alternatively, we do have some leaflets in the shop or the wash up area.
- Books – normally left in the cottage for you to enjoy, these have been taken away as they are shared between guests – we recommend you bring some of your own from home.
The cottage is for 2 people and only the 2 people booking the cottage are permitted inside.
We request that you recycle your rubbish and empty the bin before your departure.
We also request that upon your departure you confirm that nobody in your party has been ill during your stay.
Please respectfully leave the cottage in the good clean order you arrived to.
The Camping Pod is for 2 people and only the 2 people booking the pod are permitted inside.
The Camping Pod is basic and has no bedding or equipment of it’s own as you bring your own.
We request that you recycle your rubbish and dispose of your waste before your departure.
We also request that upon your departure you confirm that nobody in your party has been ill during your stay.
Please respectfully leave the pod in the good clean order you arrived to.
You can do your bit
As the saying goes, ‘we are all in this together’ and by respecting each other and the guidance provided by the Government we can all stay safe and well.
Where possible, use your own facilities to help manage demand levels for the toilet and shower facilities
Wear face coverings (unless exempt) when inside shops, reception areas or other enclosed spaces including campsite shared facilities.
Keep to footpaths where possible and avoid shortcutting across people’s pitches.
Always follow the current government guidance on-site and in the local area.
Respect social distancing.
Limit social gatherings outside.
Regularly wash your hands for at least 20 seconds.
Follow the latest UK Government advice on staying safe outside your home: https://www.gov.uk/government/publications/staying-safe-outside-your-home/staying-safe-outside-your-home
We will not be providing masks or gloves and if you wish to use these (masks are mandatory in our onsite shop), then please bring your own.
We will be providing hand santiser stations, but we also advise that you bring your own.
What if I am unwell on site?
We really hope this doesn’t happen but if you’re staying on-site and feel unwell please follow the guidance below.
Go online to NHS 111 or call NHS 111 from your mobile.
Call Robin, the site owner, on 01833 640582 to let him know the situation or leave a message on the answerphone.
Upon your departure please leave the pitch free from rubbish and debris as it is unfair to make us clean up after you.
Please leave promptly BEFORE 12noon.
We’re Good To Go
Our site is certified ‘We’re Good To Go’, so you can rest assured that we are following the latest government advice and public health guidance.
We are putting all of these extra measures in place to help you, your families and your friends travel safely and have an enjoyable and safe stay with us at Leekworth.
I’m sorry this may seem very regimented, but as I am sure you can appreciate these measures must be taken and must be implemented to enable us to welcome you to stay with us at Leekworth Caravan Park. These measures are subject to change at any time and at short notice due to government updates and if the measurements in place are working.
Thank you for your understanding and cooperation, take care, stay safe and see you soon.